Treatment of Disease, Disorder or Injury:
We perform the following regulated activities:
• Personal Care
• Treatment of Disease, Disorder or Injury (Lead by GP and Registered Nurse)
The type of service we are providing is: CQC SERVICE USER BANDS:
Ashton care is providing Doctor's lead and nurse-led nursing care provision, we have our in house GP who can come and assess the patients when emergency arise, on the other hand we have many NMC registered nurses with various specialism, we do complex care packages such as providing 1:1 or 2:1 24-hour complex care with nurse-led support. We are specialise in a wide range of conditions and complex care needs, including, but not limited to, the following conditions:
The following tasks required to cater for the above conditions:
SUPPORTING OUR SERVICE USERS:
We believe we are supporting our service users most effectively by:
1. STARTING WELL: We use a detailed process for ensuring we understand the needs and
expectations of our service users and their families from the outset. We believe that if
we invest appropriate resources to learning up front and following our structured
process for onboarding packages of care with all vested parties.
2. CARING WELL: Caring well starts with selecting the right healthcare workers in the
first place through a robust recruitment process. Proper induction and training processes will be employed to ensure our teams are well-equipped.
3. RESPONDING: Our service is delivered flexibly, attentively and in a person centred
way. We understand that things change and will do everything we can to adapt quickly.
4. RESPECT: The needs and values of the people we support are always be forefront. We do our very best to listen and be proactive in making sure we monitor how well we are doing with our consideration of the protective characteristics, world view and lifestyle. We will ensure we do not discriminate in any way.
5. MATCHING: We respect the privilege we have of caring for people in their own homes. It’s important that families and the people we care for feel comfortable, and hopefully enjoy, the relationship they have with the healthcare workers we provide to care. We will do everything we can to match care workers appropriately and change them if things aren’t working smoothly.
6. MANAGING WELL: We manage our care service efficiently and effectively. Our supervision and management personnel are being very present and communicate clearly, regularly and openly.
7. INCLUSIVE: We always involve service users, their families, frontline care workers and independent experts in health and social care in the review and monitoring of our services. We hope they will help to shape and direct our vision for providing an exceptional care service that they too are proud to be associated with.
8. LISTENING: We make it very easy for our service users and their families to let us know if we have let them down and also if we have performed well. We will not only welcome comments and complaints but will seek them out.
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https://www.cqc.org.uk/location/1-3489336877